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Terms

When purchasing at rhombus-shop.com you automatically accept the terms and conditions stipulated below. Consequently, we recommend that you read the terms through carefully before purchasing.

PAYMENT

We accept the following debit and credit cards: VISA, MasterCard, American Express, JBC, Discover Card and Diners Club. We don’t charge any fees for credit card payments. You can choose to pay either with your credit card or via a PayPal account. All prices are stated in Euro and includes 21% VAT. 

PURCHASE

In order to purchase items at rhombus-shop.com you must fill in your personal information and payment information. Once your order has been placed you will receive an auto-generated order confirmation via email. When your purchase has been accepted and the item is registered in our stock, you will receive a shipping confirmation.

DELIVERY

We ship to wherever you are, but for faster and easier delivery we suggest that you use a business address for delivery

The delivery guidelines below are approximations and not a guarantee of delivery within the stated time:

  • Spain: 7-10 working days
  • Europe: 10-14 working days
  • Rest of the world: 14-18 working days

Please note that when shipping to outside of Europe the order will have to go through the customs authority for clearance - this is not included in the approximate delivery time.

SHIPPING

All goods are sent from Barcelona, Spain and can be shipped worldwide. Freight charges will appear from the order confirmation before you pay.

We carefully pack goods in protective boxes or tubes to secure that products will arrive in perfect condition. However, if the content is damaged upon receipt, please report this to us immediately or at the latest 2 days after receipt to hello@rhombus-shop.com.

RETURNS & EXCHANGES

Items bought from Rhombus are fully returnable within 14 days upon receipt. The items must be returned unused and in the same condition as they were upon receipt, in the same original packaging. Returns and exchanges happens at your own risk and expense, and is to be handled by you.

If you wish to return your order, please contact us by email with your order number and the reason for returning. Please contact us at hello@rhombus-shop.com before sending back the item, and we will provide you with directions for return. Please note that expense for the return shipment is paid by you.

When we have received the item and approved the return we will transfer the purchase amount to your account within 14 days. Please remember to keep your post office receipt as a documentation that the goods have been sent.

COMPLAINTS

Rhombus Design Studio trades in accordance with the guidelines and laws established by the National Consumer Agency of Spain. Complaints can be made in accordance with the rules established by the Spanish Sale of Goods Act. This means that you can make a complaint of defects and faults in the product, which has occurred within 24 months after the purchase. This does, however, not apply to defects, damages or wear caused by misuse, lacking maintenance or ordinary wear and tear. In connection with complaints, defects and faults or non-delivery of goods please contact Rhombus at hello@rhombus-shop.com.

If the complaints are entitled you will get a refund of your shipping costs with in fair limits. When you return the item please inform us about the problem as detailed as possible. Please make sure the item is delivered safe and sound and make sure to get a receipt for the shipping so we can refund the amount.

SECURITY

All communication between our payment system and the cardholder is made through an encrypted SSL-line (Secure Socket Layer). In other words only Stripe and Paypal have access to your data. It is not possible neither for us nor any other unauthorized entity to see or read data, which is exchanged in connection with the purchase.

CUSTOMS DUTY AND VAT

If you order from a country, which is a member of the EU you pay Spanish VAT but no customs duty in accordance with the rules of free movement of goods. However, if you order from a country outside the EU local taxes and duties may be added, for which we cannot be held responsible, but on the other hand the Spanish VAT is deducted. If this is the case the carrier will contact you. Please note that this could involve some delay of the consignment, as the goods are retained by the customs. From this point it is your responsibility to contact the carrier and pay for the added additional costs.

COLOURS

We cannot guarantee that colours in the website are fully equivalent to the items’ actual colors. This depends partly on the colour settings of your computer and monitor.

COPYRIGHT

The content on this website is protected by intellectual property rights and belong to Rhombus Design Studio. Any material on the website, including image pictures, designs and graphics, may not be reproduced, and it may not be used commercially without referring to Rhombus Design Studio.

GENERAL INFORMATION

Rhombus Design Studio
Carrer Urgell 10-12, bajos
08830 Sant Boi (Barcelona),
Spain

E-mail: hello@rhombus-shop.com

PRIVACY POLICY

Shopping at rhombus-shop.com requires the following information from you, as a minimum: Name, Address, Telephone number & E-mail address

Rhombus-shop.com only records this information with a view to delivering the items you order and to offer you the best possible shopping experience. Your personal data is stored by Rhombus Design Studio. Please note: We do not store personal payment information such as card numbers etc., and none of the information we receive from you will be shared with any third parties.

Rhombus Design Studio is required to protect your privacy and your security as a user of rhombus-shop.com. The information you provide when you place an order on our website is only used to provide a smooth and simple shopping experience. The data is treated in careful accordance with all current privacy regulations.